Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to firstname.lastname@example.org
I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?
Please make sure that you follow below steps:
1/ Download the package from Themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: bagratica-1.0.0-sections-ready.zip in the folder Bagratica Sections Ready 1.0.0, then you just need to upload bagratica-1.0.0-sections-ready.zip file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@example.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to firstname.lastname@example.org, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://bagratica-demo.myshopify.com/products/ean-sedom-molestime-lorem?variant=2244236247067