TERRESTRIAL SHIPPING STANDARDFast, reliable and economic. DHL picks up the order from our distribution center and delivers it to your home. The standard service is available for postal addresses in all EU Member States. Shipping costs and delivery times for the standard service are determined based on your location, ie by country. For more information consult the rate card below. Portugal mainland (1-2 working days) 5€
Portugal Islands (Azores and Madeira) 27€
Spain mainland (2 working days) 7€
Central Europe (up to 8 working days) 11€ *
Nordic countries (up to 7 working days) 19€ **
* Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia
** Denmark, Finland, Sweden
All shipments will be handle during working days and the sending time should be consider after you receive the confirmation with the tracking number of your order.
During 15 to 30 August there will be a delay on the deliveries and customer service. All requests during this time will be processed early September 2019.
For the time being we are offering free shipping on all orders over 60€
Countries and Estimated Time of Delivery:
Portugal and Spain - Up to 2 working days;
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia - Up to 8 working days
Denmark, Finland, Sweden - Up to 7 working days.
Please also note that these are estimated times and can suffer delays because of external factors such as holidays or festivities.
WHAT DO I NEED BEFORE RETURNING THIS PRODUCT?We wish for happy customers, so if for any reason our product does not entirely meet your expectations, you may return your purchase. We have a Free Returns Policy.*
You may return unworn items within 30 days of purchase
You will receive a refund through the same payment method used for your purchase a few days after you get an email from us with your credit memo.
Refunds and exchanges will be processed upon receipt of your return, providing items received are in unused, re-saleable condition and in their original undamaged packaging along with the paper form.
Fill in the form you received with you purchase or download it on the page “How do I return my Items”. Confirm your personal information and indicate the order number of the products that you intend to return.
Once you have entered the information, DHL will contact you within 2 business days to combine your recordings.
*this policy may change over the time and it will be updated in this page.